Returns & Refunds
Can I return my purchase
Non-perishable and non-bespoke items (such as Santa Letters) can be returned for refund as long as they are unused and still in brand New condition.
Under the distance selling rules you should notify us of your intent to return within 14 days. They should then be returned to us within 14 days of you notifying us, giving you 28 days to complete any returns. This is inline with your statutory rights.
Is there anything that I can’t return?
Unfortunately items that are bespoke, personalised, and/or perishable are not able to returned for refund. This is because they will no longer be at their best and/or cannot be sold on to anyone else. This is inline with your statutory rights.
What if there is a mistake with my order?
Although we take great care and this is virtually unheard of, if we have made a mistake with your order, regardless of whether it was a bespoke item or not, we will endeavour to correct the mistake as soon as possible for you.
What happens if my product arrives damaged?
We do take great care to package our products carefully and damages in transit are extremely rare.
If for any reason your item(s) arrive damaged, please just get in touch and let us know (within 48 hours of receipt) and we will endeavour to send out replacements as soon as possible for you.
Are returns free?
If an item that is suitable for return (please see above) arrives damaged, or we have made a mistake with your order, then we will of course arrange the return for you for free, using our preferred courier.
Unfortunately, if you simply change your mind, then the return would be at your own expense. We are a small family-run business and the only way to offer free returns would be to raise our prices across the store, which we are trying really hard to avoid, for the benefit of all.
How and when will I be refunded?
As soon as your parcel has been received back and checked, we will process your refund within 2 hours. Your refund will be via the same payment method that you paid with. If you paid via a debit/credit card, it may take a 3-5 days for the funds to appear back against the card, depending on the card issuer